Using Siebel CRM

1: Introducing Siebel Applications

2: Using the Siebel Web Client

3: Working with Siebel Data

3a.Comparison of the Siebel CRM versions (7.5/7.7/7.8/8.0)

Access Control ad Organization Setup

4: Responsibilities and Views

5: Users, Positions, and Organizations

6: Controlling Access to Customer Data

7: Catalogs and Master Data

Physical Architecture ad Management

8: The Siebel Web Architecture

9: Server Components and Parameters

10: Server Management

11: Siebel Client Types

Installation and Security

12: Securing Access to the Application

13: Installing Siebel Applications

 Siebel Application Architecture

14: Siebel Application Architecture

15: Using Siebel Tools to Examine Object Definitions

16: The Siebel Data Model

17: Siebel Business Components

18: Siebel Party Business Components

19: Siebel Business Objects

20: Configuration Strategy

21: The Configuration Process

Application Configuration

22: Managing Object Definitions

23: Editing ad Compiling Object Definitions

24: UI Layer Configuration: Web Templates

25: UI Layer Configuration: Applets

26: UI Layer Configuration: Applications, Screens, ad Views

27: UI Layer Configuration: Drilldowns

28: Business Layer Configuration: Joins

29: Business Layer Configuration: Existing Business Components and Fields

30: Business Layer Configuration: new Business Components and Fields

31: Business Layer Configuration: Pick lists

32: Configuring Multi-Value Groups

33: Data Layer Configuration

Siebel eScript/VB Script

Siebel Business Process Automation

34: Siebel Business Services

35: Building Siebel Workflow Processes

36: Testing ad Deploying Workflow Processes

37: Executing Workflow Processes

38: Using Workflow Policies

39: State Models

Configuring Business Logic

40: Siebel Task UI

41: Task UI: Creating a Task

42: Transient Business Components and Branching

43: Siebel Business Rules

44: Creating Business Rules

45: Introducing Siebel Assignment Manager

46: Creating Assignment Rules

47: Tailoring Assignment Manager Behavior

48: Invoking Siebel Assignment Manager

EIM: Data Loads/Introduction Siebel EAI

49: Introducing Enterprise Integration Manager

50: Creating Data Maps

51: Running Enterprise Integration Manager

Application Deployment / Server Administration

52: Introducing Application Deployment Manager

53: Deploying Application Customizations

54: Miscellaneous: About dev, test and production environments

Miscellaneous: (Real Time Work environment and the complete process of the SDLC and the support activities)